Refund Policy

A legal disclaimer

1. Salon Services

Refunds are not offered for completed treatments.
If you experience an issue with a service, please contact us within 48 hours.

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2. Courses & Training

All course purchases are non-refundable, including:

Deposits

Full payments

Online courses

In-person courses

Digital manuals

If you miss a session, you may be able to reschedule depending on availability.

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3. Digital Products

Digital downloads are non-refundable, as they are instantly accessible.

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4. Physical Products

Returns

We offer returns only if:

The item arrives damaged

The item is faulty

The wrong item was sent

To request a return:

Contact us within 48 hours

Include clear photos

Keep the original packaging

Non-returnable items

Used items

Opened hygiene products

Sale items

Cuticle oils once opened

Any item not returned in original condition

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5. Refunds

Once approved, refunds are processed to your original payment method within 7–10 working days.

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